Customer Outcomes and Culture Champion (60-100% working degree)
Regular Employment
Location: London, GB
Are you an exceptional individual with a passion for driving a customer-first culture and ensuring exceptional customer outcomes? We are looking for someone to join our team who can monitor and enhance customer experiences, and prioritize actions that lead to outstanding results. If you excel in dynamic environments and are ready to make a significant impact, we want to hear from you!
About the Role
Within this role you will:
• Promote and embed a customer-centric culture, championing its importance at all levels of the organisation.
• Collaborate with cross-functional teams to integrate customer consideration into business processes and decision-making.
• Establish and maintain mechanisms to monitor and assess customer outcomes for presentation to the board and the regulatory.
• Deputise for the UK Branch Manager on regulatory reporting including UK Branch oversight.
• Analyse data and customer feedback to identify trends, issues, and areas for improvement.
• Report on customer outcomes to senior management and relevant stakeholders, providing actionable insights.
• Collect, develop and prioritise actions based on internal monitoring, customer feedback and regulatory requirements.
• Track, report and present on the progress of actions and their impact on customer outcomes.
• Pro-actively identify, manage and work with relevant teams to ensure timely and effective resolution of issues impacting customer outcomes.
About You
Behaviours:
• You have a strong commitment to understanding and meeting the needs of customers.
• You work collaboratively and proactively drive results across multiple teams.
• You have can lead new initiatives and influence organisational culture.
• You have excellent verbal and written communication skills, with the ability to convey complex concepts clearly at a senior level.
• You are a great problem solver with a creative and pragmatic approach to identifying and resolving issues.
• You are comfortable in an area that is fluid, developing and fast-moving.
Desirable experience:
• You have +5 years of experience working in primary L&H insurance markets.
• You have experience working in customer champion / culture roles.
• You have experience leading projects and managing multiple deliverables.
• You have experience preparing reports for and presenting to senior leadership and external regulators.
We are looking forward to your application!
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
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About iptiQ
At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions. We make it easier for consumers to buy the insurance they need from the brands they trust. We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.
What we offer our employees is outstanding. Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions. We believe in the power of inclusion. Drawing on our employees' broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge. iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self. Ignite your curiosity to shape digital insurance.
iptiQ is part of Swiss Re, one of the world’s leading providers of re/insurance and risk transfer solutions. This means we’re backed by Swiss Re’s capital strength and more than 150 years of risk knowledge. Through our partnerships, we contribute to Swiss Re’s vision to make the world more resilient.
During the recruitment process, reasonable accommodations for special needs are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
Reference Code: 130752
