Customer Care Specialist with German (Hybrid)
Regular Employment
Location: Bratislava, SK
We have a phenomenal opportunity for a highly motivated and proactive person, to join our team of Customer Care Specialists! If you're always willing to learn new things, and finding solutions, surpassing obstacles and client centricity come naturally to you, we might be looking for you!
About the role
Our team is a part of a new primary insurance business unit within an established company, that combines the dynamic spirit of a start-up with the backing of Swiss Re's strong organisation. We create digital life, home and motor insurance products and experiences for our partners (B2B2C). Our partners expand their digital ecosystems and distribute insurances to their customers under their own brand(s).
The Customer Care team interacts with our policyholders (B2B2C) after the point of sale and assist our clients on different matters. As you support life insurance business underwritten out of Germany, profound English and German language skills are required.
We are looking for a driven Customer Care Specialist who recognizes exceptional customer service - client and service experiences are paramount. You will be dealing with customer requests, handling complaints and troubleshoot problems. In addition, you will process policy changes in our system, prepare correspondence and conduct initial claims triage. We empower our team members to play an active role in enhancing our customer journey through daily client interactions and by contributing/leading projects.
Responsibilities include:
Impressing our customers over phone or in writing with magnificent service provided in a timely manner, investigate and respond to customer complaints
Responding to queries about the insurance product and purchased policy, processing changes to a policy as requested by a customer, recording claims
Progressing insurance knowhow, servicing skills and personal development
Continuously improving processes/tools to drive efficiency, effectiveness and overall customer satisfaction and support / lead respective projects
Close liaison with other teams including Policy Management, Business Architects and Insurance Product
About you
Experienced in working in a customer care / service centre
High level of customer service skills with the ability to show empathy and patience
Outstanding interpersonal skills with a positive mentality, ability to work both independently and within a team
Strong communication skills (able to listen actively and communicate effectively in both verbal and written form)
Proficiency in English and German language (verbal and written)
Digital literacy - especially MS Office package
Experience in primary insurance is a plus
The minimum gross monthly base salary for this role is 1600 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
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About iptiQ
At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions. We make it easier for consumers to buy the insurance they need from the brands they trust. We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.
What we offer our employees is outstanding. Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions. We believe in the power of inclusion. Drawing on our employees' broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge. iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self. Ignite your curiosity to shape digital insurance.
iptiQ is part of Swiss Re, one of the world’s leading providers of re/insurance and risk transfer solutions. This means we’re backed by Swiss Re’s capital strength and more than 150 years of risk knowledge. Through our partnerships, we contribute to Swiss Re’s vision to make the world more resilient.
During the recruitment process, reasonable accommodations for special needs are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
Reference Code: 130451
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